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Frequently Asked Questions

Do you charge more for your concierge service?

No, we don’t. Actually, clients usually end up saving time and money by working with us.

Why work with a diamond specialist versus my local jeweler?

A local jeweler, by the nature of her business, has to be a generalist. She has to know a little bit about a lot: a little bit about watches, a little bit about rings, a little bit about metal, a little bit about sapphires and other semi-precious stones, and a little bit about diamonds, etc.

On the other hand, I am a specialist and know a lot about diamonds. I don’t know as much as your local jeweler about, say, vintage Rolex watches, but diamonds, diamond jewelry and diamond engagement rings are my area of expertise.

Think of working with me like this: if you need laser eye surgery, would you rather go to your family doctor or the laser eye specialist? Your family doctor might be the nicest person in the world but wouldn’t you rather have the specialist that does this ten times a day work on your eyes?  I’m the guy that does this all day, every day.

How much can I expect to pay?

We work with clients with a wide range of budgets. We’ve worked with budgets from less than $2,000 all the way up to the million dollar mark.

How much should I pay for an engagement ring?

We’ve seen the TV commercials that say you should spend three months salary on an engagement ring, and we think that’s terrible advice. There is no set number you’re “supposed to” spend. An engagement ring is meant to be a symbol of commitment, so it should cost enough to make you consider the purchase (it shouldn’t be an impulse buy!), but it shouldn’t cost so much that it becomes a burden. That’s no way to enter into a marriage! If you have questions contact us and we will help you determine a number that will work for you.

Have a look at this video we made if you’re still uncertain as to how much you should spend.

How do you compare to Blue Nile, James Allen and other online diamond vendors?

James Allen, Blue Nile and other sites take inventory lists of stones that diamond dealers (like us) own, and post them online with a small markup. These sites don’t actually own any stones. They’re re-selling stones that are in the wholesale marketplace, sight unseen. In contrast, we go directly to the sources of these stones (including our own inventory and others), and personally inspect every stone we offer to our clients before showing them. We think it’s irresponsible to recommend a stone we haven’t actually seen for ourselves, and Concierge Diamonds doesn’t work that way.

Our pricing is very competitive with all these big sites (typically a bit lower), and the service experience, expert guidance, and personalized selection are FAR superior.

How do you compare to Tiffany & Co., Harry Winston, and other high-end retail stores?

The experience of working with us is dramatically different from these stores. When you walk into one of these behemoths, you’re in for a high-pressure, intimidating, bewildering tour of massively overpriced diamonds with brand being touted above all else. They are there to sell you what’s on hand, and that’s all there is to it.

In contrast, when you contact Concierge Diamonds, our initial conversations generally aren’t about specific diamonds at all – they are about your goals for your engagement ring, proposal, and marriage, and an assessment of your options. Then, we go out to the market and curate a selection of stones tailored to your specific needs, and discuss those with you until we find the perfect stone for you. Once that’s done, we work together to create your ideal ring. So when we’re done, you have exactly the stone you want, with exactly the ring you imagined, for much, much, MUCH less than you would spend for something comparable at these retail palaces.

What's the minimum amount to spend I need to work with you?

There is no set minimum required to work with us.

How long does the process take?

It depends on the client. Sometimes, we find just what the client is looking for right away, and other times it takes a few rounds of conversation, selection, and refinement of the search. We’re happy to invest as much time as needed to find the perfect stone.

Once a stone has been selected, we custom make the engagement ring we’ve helped the client design. Typical production times are about 2-3 weeks, but this can vary widely (simple solitaires are much quicker, and some incredibly elaborate designs have taken months to execute!)

We recommend that we start production 4-6 weeks before a client wants to propose, to allow us time to correct anything about the ring that isn’t 100% perfect before the big day!

What can I expect during my online or in-person consultation?

Online / Out of Town Consultation

We work with clients all over the world. Our first conversation (via email, phone, or Skype) should cover the basis of what you want and how much you want to spend on a ring. We’ll also cover the 4 C’s, your ring design, logistics and timing.

From there we will go out and source a selection of diamonds that are a fit for your needs and narrow our selection down to about 3 – 5 candidates.

 

From there we will send you over high-res photos and videos of the diamonds. We will deliberately not go into detail about each stone because it is imperative for our clients to assess the stones for themselves.

 

Know that we have done the legwork for you and narrowed down the diamond lineup (or curation) to our top picks for you from about 30 – 40 stones. Nothing we show you will be out of budget so there are no “gotcha!” surprises you will have to worry about. If there is an instance where one stone will be over budget we will tell you upfront.

Why do we do this?

 

Simple – you’re not buying a certificate you are buying a diamond. If you rely on the paperwork alone you will be disappointed. Color and clarity in diamonds are subject to the person who was grading the diamond that day at the lab and are therefore subject to human errors. You should never rely on a certificate but trust the eyes of a private jeweler to work as your proxy to help you narrow down your selection.

 

There are many cases where we have stones that face up completely white with an H grading and had our client simply looked at the paperwork; they might have passed over a really good stone that we know could get a better grading from a lab.

We do tell you the 4 C’s of each stone but we don’t go into detail until you’ve had a chance to look at the diamonds (or photos and videos) on your own. Once you have done that we will do another call or email session to discuss the characteristics of the stones and what you like and what you don’t.

 

From there we will eliminate any candidates that are no longer a fit until we get to our winning stone.

 

After you have selected your diamond we require a 50% deposit in order to hold the diamond for you and begin work on your ring. At this phase we will also discuss the ring design in more detail, confirm finger size and other info (dates, shipping info, etc).  You will receive a sales order and we offer a discount if you pay by bank wire or check.

 

Your ring will then go into production once the deposit has been paid and depending on how elaborate the design is or how soon you need your order by, you can expect your final product from anywhere between one to six business weeks.

 

If a CAD is required you will be required to sign off on the CAD before we complete the ring. CADs are not a mandatory step in creating a ring and therefore not all designs will call for them.

Once you approve the CAD, we will make the ring. Before we ship the ring, we will send you high-res photos and videos again of your ring for your final approval. You will be required to approve before we ship, however if there is something incorrect about your ring, we will work on it until it’s 100% perfect for you and ready to ship. Your balance must be paid before we can ship.

 

Your ring will be sent via insured delivery in a nondescript package.

Reviews and engagement photos are not required but take a look at our social media pages and you can see how much we love hearing from our clients.

 

In-Person Consultation

We work with clients all over the world and sometimes we are lucky enough to meet our clients in our offices downtown.

While we do take walk-ins depending on availability, we strongly advise you to call us in advance to set up an appointment. We do not have inventory or mountings in stock and need to ensure we are prepared for your visit.

 

During our first conversation (via email, phone, or Skype or in person) we should cover the basis of what you want and how much you want to spend on a ring. We’ll also cover the 4 C’s, your ring design, logistics and timing.

 

From there we will go out and source a selection of diamonds that are a fit for your needs and narrow our selection down to about 3 – 5 candidates to show you at what will typically be our first meeting.

 

If we have done our job right at the offset we will have a selection of viable diamond candidates for you to review and view in person at our offices.

 

We will deliberately not go into detail about each stone until the end of our session because it is imperative for our clients to assess the stones for themselves.

 

Know that we have done the legwork for you and narrowed down the diamond lineup (or curation) to our top picks for you from about 30 – 40 stones. Nothing we show you will be out of budget so there are no “gotcha!” surprises you will have to worry about. If there is an instance where one stone will be over budget we will tell you upfront.

 

Why do we do this?

 

Simple – you’re not buying a certificate you are buying a diamond. If you rely on the paperwork alone you will be disappointed. Color and clarity in diamonds are subject to the person who was grading the diamond that day at the lab and are therefore subject to human errors. You should never rely on a certificate but trust the eyes of a private jeweler to work as your proxy to help you narrow down your selection.

 

There are many cases where we have stones that face up completely white with an H grading and had our client simply looked at the paperwork, they might have passed over a really good stone that we know could get a better grading from a lab.

 

We do tell you the 4 C’s of each stone but we don’t go into detail until you’ve had a chance to look at the diamonds on your own. Once you have done that we will do another call or email session to discuss the characteristics of the stones and what you like and what you don’t

From there we will eliminate any candidates that are no longer a fit until we get to our winning stone.

 

After you have selected your diamond we require a 50% deposit in order to hold the diamond for you and begin work on your ring. At this phase we will also discuss the ring design in more detail, confirm finger size and other info (dates, shipping info, etc).  You will receive a sales order and we offer a discount if you pay by bank wire or check.

 

Your ring will then go into production once the deposit has been paid and depending on how elaborate the design is or how soon you need your order by, you can expect your final product from anywhere between one to six business weeks.

 

If a CAD is required you will be required to sign off on the CAD before we complete the ring. CADs are not a mandatory step in creating a ring and therefore not all designs will call for them.

Once you approve the CAD, we will make the ring. Before we ship the ring, we will send you high-res photos and videos again of your ring for your final approval. You will be required to approve before we ship, however if there is something incorrect about your ring, we will work on it until it’s 100% perfect for you and ready to ship. Your balance must be paid before we can ship.

 

Your ring will be sent via insured delivery in a nondescript package or if you are local you are welcome to come pick it up at our offices.  

 

Reviews and engagement photos are not required but take a look at our social media pages and you can see how much we love hearing from our clients.

You look kind of familiar. Where have I seen you before?

You’ve probably seen my videos online or seen me in one of a numerous selection of magazines. Additionally, I am part of a Reddit community that I have a deep affection for and do everything I can to take care of them. To see more of the magazines I’ve been in click here. 

Do you have a showroom?

We are not a jewelry store, so no we do not have a showroom.

I don't live in Los Angeles, can I work with you?

Absolutely.  See the section about working with us from out of town / state.

Do you keep mountings in stock?

Everything we make is custom to our clients. And believe it or not this can cost less.

Do I get an appraisal with my purchase?

Yes you will get a certified appraisal.

How do I insure my ring?

We advise you add it to your homeowner’s or renter’s insurance.  We do not insure rings but if you need more advice we’re happy to help you. 

Do you sell certified stones?

We work with GIA and EGL USA certified diamonds.

Do you take credit card or bankwire?

We do, however we offer a discount for clients paying with cash, bank wire or check.   We apply a 3.5% discount to your order when you use one of these options. Please Note: Some financial institutions charge a fee for using a bank wire. If you have any questions about the steps involved in a bank wire, contact your bank or call us at 213-261-4330.

Please note that we do not accept PayPal or Venmo.

Is shipping included?

When you purchase a piece of custom jewelry from Concierge Diamonds, shipping is free to clients located in the United States. Clients are responsible for shipping both ways when sending their rings back for sizing, repairs or servicing. See our section on servicing, repairs and warranties for more information on what is covered or email us at info@conciergediamonds.com if you need more assistance or help calculating shipping fees. Concierge Diamonds is not responsible for lost or damaged returned shipments. Please provide us a tracking number when returning your pieces to us for servicing.

Do I need a CAD for my ring?

In some instances, your ring design will require a CAD. But for simpler designs (like a solitaire), a CAD will not be needed.

A CAD is a drawing of your ring that was created in computer software. It is important to remember that a CAD is not a final representation of your ring. The CAD is meant to show the cast of the wax, not the metal. So think of a CAD like a bulky, cartoon version of your ring. The finished product will be much more refined and polished than the CAD.

Please note that changes to CADs made after you have approved the design could result in a change of cost associated with your ring.

What if I don't like my ring?

We will continue to tweak and adjust the ring until it exceeds your expectations.

How do I determine the finger size?

Your ring should fit your finger comfortably; it should be easy to put on and difficult to take off.

Avoid using string or paper to measure ring size or an online ring sizer. These are notoriously inaccurate and can lead to problems when your ring arrives.

If you don’t know your finger size, go to a jeweler and have them size it for you. They should do this for free. Or, contact us and we will send you a sizer for free.

Can I resize my ring?

Concierge Diamonds provides complimentary resizing for all engagement rings and wedding bands, excluding eternity bands and alternative metals. Your ring may be resized once for free within the first 60 days of purchase. To have your item resized free-of-charge, please contact us.

If you are past your 60 days we can still resize your ring for a nominal labor charge. Contact us to learn more.

You will be responsible for the cost of returning the product, according to our return policy.

Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands, some silver rings, or rings with alternative metals such as Tungsten cannot be resized and often lead to remaking the ring.

It is important to note that should you opt to resize one of these rings, your new ring may contain fewer or more gemstones, diamonds, or a reduction or increase in precious metal weight which may cause an increase or decrease in the price.

Please note that some of our rings cannot be resized due to their design.

Return Policies

All of our rings are custom made by hand in Los Angeles. Being a custom item, they are therefore not eligible to return. However, we offer an upgrade and exchange policy, in which your ring may be returned or exchanged for something else.  Additionally, if you are not satisfied with your purchase we will continue to tweak and adjust your ring until you are 100% satisfied with the product. Contact us to learn more and discuss your options.

Do you offer upgrades on diamonds?

We warranty everything we make for life and offer our clients an upgrade policy where they may upgrade at anytime to a bigger / better stone and apply the full purchase price of their initial stone towards the cost of a new one.

Do you only work with diamonds?

We work with a wide variety of precious and semi precious stones. See more of our work here.

What's your take on lab grown diamonds?

Do you only make engagement rings?

Why don't you have an app?

Isn’t the point of working with a concierge to have human contact and a professional assess your diamonds for you? This is one reason why we don’t have an app and another is that apps cost money to develop, money we’d rather not have to pay as part of our overhead and allow us to keep our prices down.

Can I order my wedding bands through you?

Where is your online ring sizer?

We do not have an online ring sizer and advise you to not try guessing your ring size online. Go to a professional jeweler and get your finger properly sized. Almost any jeweler will do this for free.

What are the 4Cs?

Clarity: clarity grades assess the number, size, relief, and position of inclusions and blemishes.

Color: the less color, the higher the grade. Even the slightest hint can make a dramatic difference in value.

Cut: Cut (proportions, symmetry, and polish) is a measure of how a diamond’s facets interact with light.

Carat: Rarity means larger diamonds of the same quality are worth more per carat.

For more on the 4 C’s check out our primer here.

What is the most important of the 4Cs?

Cut is the most important of the 4Cs, because you can take the most beautiful rough material in the world and cut it badly and it won’t shine. With a good cut you can ignore a lot of other deficiencies in a stone. It is the one thing you cannot fake or fudge.

How can I tell if a diamond is fake?

There are a number of ways you can see if a diamond is fake.  Read our blog post about how to see if you diamond is a fake.

Is a diamond the hardest substance on earth?

Yes. A diamond is 58 times harder than any other substance on earth.

How do I make sure I purchase a conflict free diamond?

We only deal with conflict free diamonds. Any reputable diamond dealer will not work with conflict diamonds.

Why should I buy a diamond from you versus online?

A customer once said to us: “The scary thing about buying a diamond online is that you have no idea what you’re looking at. You don’t know if the photo has been retouched, comparatively what the real size is and how the stone looks in real life. With an event this important, I just can’t take that kind of a chance.” We couldn’t agree more and that’s why we take such pride in the work we do and why you should buy a diamond from someone you know and trust. Our motto is: know your jeweler.  Dan personally examines every stone we purchase by hand and is a 3rd generation diamond expert. After a careful evaluation and a multi-point inspection, only the best diamonds are deemed worthy of our clients. That’s the Concierge Diamonds, Inc. difference and the benefit of having a diamond expert on your side.

What is a diamond certificate?

A diamond certificate, also known as a diamond report, is issued by an accredited independent gemological laboratory. In addition to the diamond’s carat weight and measurements, a certificate includes grades for the diamond’s cut, color and clarity.

What are the differences in diamond certifications?

There are several well-known grading agencies in the United States and Europe:

  • Gemological Institute of America (GIA)
  • American Gemological Society (AGS)
  • European Gemological Laboratory (EGL)

GIA, based in the United States, is considered to be the industry standard and is the most widely used. It is also the most trusted name in the diamond trade but certificates from any of these agencies is not solid proof that you are not going to end up with a diamond “lemon. Bear in mind that it is almost impossible to encapsulate the nature of a diamond in a certificate.

We made two videos to help explain the difference.

Why should I work with a personal jeweler?

“Experience is something you don’t get until just after you need it.” – Steven Wright

You wouldn’t ask your mechanic to perform open heart surgery, so why would you want a retailer to sell you a diamond they know nothing about? That’s the Concierge Diamonds, Inc. difference and the benefit of having a diamond expert on your side. #‎KnowYourJeweler

What is a lab-grown or lab-created diamond?

Lab-created diamonds are man-made diamonds that are carbon atoms arranged in the characteristic diamond crystal structure. Lab-grown diamonds are not good investments for several reasons. For one, almost no one will insure a lab-grown diamond.  Additionally, there is no resale value for the stone. So once you buy the stone, you will have no ability to recoup any investment you have put in it. Also, lab-grown diamonds are not able to be grown over a carat and a half.

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